Lab Creative values the personal information you provide to us and we wouldn’t want to use it in a way that you won’t expect. This Privacy Notice explains how we protect your privacy and how you can control how we use your personal information. If you want to change the way in which we use your data or if you have a question about how your personal information is used please contact us using the methods below:
- Email: email@example.com
The information you provide to us…
When you provide your information to us directly via our website, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:
- Your name
- Your contact details
- Your company details
However, if you do business with us we may also ask for further information about you or your company including finance details.
You may also provide your information to us via another website for example a Facebook Group when you enquire to become one of our customers
Information provided to us by other companies…
Occasionally we may contact you using personal data provided to us by other companies. We take careful steps to ensure that they have permission from you to allow us to do this. If you feel this is incorrect, please let us know.
We supply data processing services to our clients who provide us with personal data of their customers. Any personal data provided to us in this manner has been collected under our clients’ privacy notices and we encourage you to read these to understand how they handle your personal data.
We do not process for own purposes any of your data that has been provided by our clients for their data processing services
Information provided to us via cookies…
How we use your data…
We use your personal information in several ways to:
- provide you with the service or information you’ve requested
- keep you informed and updated on relevant products you may be interested in
- improve our website and the range of services and products we provide
- provide you with useful information about data news, events and conferences
- administer your account
- assist our clients with data processing services
For the avoidance of doubt, we do not store credit card details and only share payment details with our payment gateway provider
Who we share your data with
We do not share or sell your data to any other company without your prior consent other than those processors we use for our business operations who process your data under our control.
In all cases the servers where your personal data is stored and processed are in the European Economic Area or other areas where adequate standards of protection are in place in line with EU law
Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts or for other legal reasons
How we keep your personal information safe…
We take our obligations to keep your personal data safe and secure very seriously.
Within Lab Creative, access to your personal information is strictly controlled on a ‘need to know’ basis. Staff members are only allowed access to your personal data if they have been sufficiently trained in data handling. We have specific technical controls in place to restrict access and these are monitored regularly
How long we keep your personal information…
We keep your personal information in line with our data retention policy. This means that we will remove data which have collected directly from you from our systems if we haven’t had any direct contact with you during the last 12 months
For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.
In certain circumstances, we have a statutory obligation to keep your personal information for a set period for example financial information (normally 6-7 years) for financial auditing purposes
How to keep your personal information up-to-date…
It’s important for both you and us that your personal information is correct. If you believe this not to be the case, then please e-mail the amended details to us and we will contact you to verify your identity
How you can find out about the information we hold about you…
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all your personal information, please email or write to us using the contact details in this policy.
We will get in contact to verify your identity and if we do hold information about you we will:
- give you a description of it
- tell you why we are holding it
- tell you who it could be shared with
- let you have a concise and clear copy of the information
Our legal basis for processing your personal information…
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.
However, when we are communicating with you regarding products and services you may be interested in receiving from us in the future, our basis for processing is our legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life
Asking us to suppress or remove your personal information…
Should you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails and we will quickly suppress your data.
Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only
What to do if you have a complaint…
If you have a complaint, please contact our Data Protection Officer, who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office: https://ico.org.uk/concerns/
Links to other websites…
We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit
Sale of business…
Should Lab Creative be sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. We will notify you should this occur, and you will have the opportunity to request suppression or deletion at that time
Changes to this privacy notice…
We keep our privacy notice under regular review.
The Legal Stuff about Lab Creative
We are Lab Creative Limited.
- Our company registration number is 14408904
- Our office is registered at Lab Creative, 34 Warren Drive, Thornton-Cleveleys, Lancashire, England, FY5 3HU
- Our VAT number is 425 8275 81